WHAT WE DO
Monley Innovations LLC is a call center agency that provides customer service support solutions to some of the nations leading companies. We contract independent call center agents from across the United States to answer inbound calls from their own home office.
See How Monley Innovations Is Helping Our Community!
Monley Innovations LLC
About the Call Center Representative Position,
We’re on the lookout for a Call Center Representative to work from home and to be the primary
link between our client’s customers both current and potential. We’re looking for someone who
can tackle customer issues, complaints, and inquiries head on –all while keeping customer
satisfaction at the forefront of their decision-making and communication.
Call Center Representative Responsibilities
Manage large amounts of inbound and outbound calls with efficiency and courtesy
Follow conversation prompts and scripts when handling different topics
Identify customers’ needs; clarify their information; research their issues; then provide
solutions and/or alternatives to solve their problems
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile when you can
Keep accessible, comprehensive records of all conversations in our call center database
Attend educational seminars to improve knowledge and performance level
Meet or exceed personal/team qualitative and quantitative targets
Call Center Representative Requirements
Strong phone and verbal communication skills, plus active listening skills
Empathetic customer focus, flexibility to manage many different personality types
Ability to multi-task, set priorities, and manage time effectively
High school diploma
Various clients to choose from such as:
*Theme Park Reservations *Cruise Ship *Online Auction *Home Repair Stores *Cable/Internet
Provider And MORE!
Jessica's Testimonial - Monley Innovations
GOT ANY QUESTIONS?
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Check out some of our insights & helpful tips to succeeding with Monley Innovations
THIS IS YOUR YEAR OF UNLIMITED OPPORTUNITY!
2019 could be your year of financial empowerment, increase & freedom. Consider partnering with us and Arise by clicking the button below. Just head over to our Contacts Page & fill our enquiry form in seconds, and we'll get back to you!
WE SUPPORT VETERANS & MILITARY FAMILIES
As a military family, our Company's Founders know what it's like first hand to be on the move. PCSing sometimes can be required with very little financial options. We truly believe in creating opportunities for veterans & military families by providing them with the ability to work from home. By partnering with Monley Innovations, a PCS move would not mean the loss of income.
Tarunna TC Cockerham Sr.
Professional, experienced, excellent!
I love working for Monley Innovations because as a Military spouse it work well for my schedule and the flexibility is awesome but the best thing about this company is that it's Christian based. I thank God that the Monley's have the heart and the desire to want to help their community.