Customer Service Agent – Roadside Assistance (Bilingual)
A leading business-to-business provider of roadside assistance solutions, serving customers of client companies with everything from directions and fuel to towing and tire changes.
They work with a network of service providers to cover a range of vehicles, including automobiles, motorcycles, recreational vehicles and commercial trucks.
Inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives.
Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
Transferring of inbound calls or outbound calls to other client designated
internal support departments or client account representatives.
Outbound coordination to client’s independent service providers, such as tow trucks.
Possible follow up calls to independent service providers for clarification and/or additional calls for secondary services.
Must be Spanish speaking.
A second monitor is found to be beneficial for this program.
Blue Tooth wireless keyboard or mouse are NOT compatible with the client systems.