Bilingual Customer Service Agent – Diversified Home Services
This client provides home warranties, home service plans, and home maintenance plans to homeowners in the United States and internationally through its partners in mortgage, retail banking, insurance, real estate, and utilities industries, and directly to consumers via the Web.
Receive inbound calls from existing contract holders (customers) on an item that is covered under their contract agreement to initiate a claim or follow up on an existing claim.
Respond to general inquiries.
Describe the services, plans, and requirements.
Process change of address requests.
Accept and process requests for information materials.
Research and resolving customer complaints. Performing callbacks as a customer resolution
Responding to billing clarification as well as claim status questions and inquires
Transfer calls to Customer Service when required.
Facilitate three-way conferencing and scheduling between customers and service providers.
Role Description & Requirements:
Customer Service Agent
Must be bilingual and can speak Spanish
Dual monitors are strongly recommended
A 19" monitor or larger is recommended to best view client system